Refund policy

The Carpet Guys offer a 30-Day Money Back Guarantee to all of our customers in Michigan who place their product material orders online via our website. This guarantee not only ensures your complete satisfaction, as you may return your product for any reason within 30 days of delivery. We make this super easy for you and here is all you need to do:

To Qualify for a Refund:

• The product must be returned in the same condition as when it arrived to you. Your request for this refund must be placed within 30 days of the original delivery date of your order. Requests can be made by calling 1-248-409-5359 or through CHAT or Email, to speak with a friendly customer support advocate, who will be more than happy to explain your options with you.
• The product cannot be returned if it has been installed, removed and then returned. Your order must be in its original packaging and be in the same “as new” and re-sellable condition as it was when it arrived at your home or job site.
• Contact us to retrieve an RMA (Return Merchandise Authorization) number and return address. Contact the shipping company of your choice to schedule pick up and shipping. You are responsible for all return shipping and handling costs.
• All items must be returned with their assigned RMA number included on the return shipping labels.

After we have received your product, we will complete a quality inspection. Refunds are issued 10-15 business days after the product has been received by the warehouse in good, resalable condition. This guarantee applies to all our Carpet Guys family of products.

**This policy does not apply to all custom made, made to order or special-order products or installed goods, including clearance products, overstock, discontinued items, underlayment, and all sundries which include: flooring adhesives and moisture control products, TWP, decking fasteners, trims and moldings unless the product is defective. The inherent characteristics of flooring allow for some expansion and contraction, and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations, unless the flooring is off more than 1 mm in thickness or if colors are substantially different. Some manufacturers have a mandatory minimum quantity for returns and/or do not waive restocking fees for their product/orders. Please contact us to see if your product/order qualifies for a return.**

Returns over 30 days may incur up to a 25% non-negotiable restocking fee; a 10% non-negotiable restocking fee is assessed for all exchanges. All unapproved or returns missing an RMA (Return Merchandise Authorization) number may be refused upon delivery, resulting in you incurring additional fees and return shipping costs.

With that said, we are always committed to your complete satisfaction. Please contact us at 1-248-409-5359 or through CHAT or Email, to speak with a friendly customer support advocate, who will be more than happy to explain your options with you.

Cancellation & Exchange Options

We make it our goal at The Carpet Guys to provide the easiest shopping experience and the quickest lead times in the industry. We will do everything we can to help you make any changes to your order. To provide you the best shopping experience, many of our floor products ship the same or next business day, which means if your order is in production, started the shipping process or has shipped, we may not be able to make the desired change without additional fees. All changes and cancellations must be done via phone, please call us at 1-248-409-5359.